Barclays has produced the below series of educational videos around fraud awareness and prevention.

Fraud Prevention Video: Staying Safe with Card Readers

It may surprise you to learn that in the majority of fraud cases the account holders themselves actually unwittingly authorise the fraudulent transactions. Users feel secure because everything looks normal. So when they’re asked to use their smart card, they do - and fall victim to fraud.

It pays to be sceptical. Ask yourself, “Am I normally asked to use my smart card at this point?”

We will only ask you to use your smart card and PIN to:-

  • Log in
  • Authorise a payment
  • To approve an admin change like adding a user, approving a role profile or requesting an additional smart card or card reader.

If you are asked to use your smart card for any other reasons – stop, remove your smart card and let us know immediately.


Fraud Prevention Video: Cheque Fraud

The use of cheques may be on the decline, but cheque fraud is still a real problem. So it’s important to stay wise to the scams.

Always check the status of your payments. And never make a payment, issue refunds, or release products against uncleared funds, and don’t be fooled by the notes in the payment narrative box – fraudsters are entering things like BACS or CHAPS in to these boxes, so at a glance, the payment doesn’t look like a cheque.

Always check the transaction type when receiving credits so you know if the funds are cleared or uncleared. When you’re paying back a cheque, always put a line in the blank spaces so extra information cannot be added.

If you lose, or have a cheque book stolen – let us know immediately.


Fraud Prevention Video: The Trojan Virus

Trojan programs enter your computer on the back of other software. Firewalls and anti-virus software help, but can’t guarantee your protection.

The most popular way in which computers are infected with a Trojan virus are through emails which ask you to follow a website link or download an attachment.

Once inside, a Trojan can give a stranger access to your personal details by capturing keystrokes or taking screenshots.

Trojan viruses continue to increase in popularity and currently account for the majority of known malware found on the web.


Fraud Prevention Video: Vishing

'Vishing', involves a fraudster making a phone call posing as a bank representative and persuading victims to reveal financial information or use their card readers to authorise payments online.

They might know you’ve made a payment but say that it’s been stopped for fraud checks, or that the recipient has changed their bank details.

Be alert when someone you don’t know calls you. They might know a lot of information and sound official. Ask yourself: “What proof do I have that caller is who they say they are?”. If in doubt, end the call and use a different phone to call the bank back (fraudsters can sometimes keep the original line on your phone open).

Remember: A bank will never ask you for confidential information over the phone, or ask you to make a new payment.


Fraud Prevention Video: Invoice Fraud

Fake invoice scams happen when fraudsters send an invoice or bill to a company, requesting payment for goods or services. The invoice might say that the due date for the payment has passed, or threaten that non-payment will affect credit rating. In fact, the invoice is fake and is for goods and services that haven’t been ordered or received.

Losses in the UK from scams like this are reported to be over £150 million.

Attention to detail is fundamental in avoiding this type of fraud. We’re advising clients to scrutinise every invoice received as there may be subtle variations in logos, account details, telephone numbers and email addresses. Suspicious invoices can be compared with those our clients know are genuine.