Contacts, queries and complaints
Whether you have a question to ask, a product to discuss or are interested in moving to Barclays, here’s how to get in touch.
You can get in touch in several ways...
You can open your account online or call us on + 44 (0)207 574 3203*
For existing clients, if you have a question about your account, a good place to start is ‘Ask a question’ where you’ll find answers to your everyday questions about banking with us.
- How do I log in?
- What do I do as first time user to Wealth Online Banking?
- How do I update my personal details?
- What types of payment or transfer can I make via Wealth Online Banking?
- How do I find a SWIFT code?
Or for any other questions visit Ask a question
If you can’t find the answer you’re looking for or would prefer to talk to us then call our Service Centre on the number below.
If you're based in the UK, Guernsey, Jersey or Isle of Man please call our Service Centre using the toll free number 0800 901 2022*
Use this number if you’re based outside of the UK, Guernsey, Jersey or Isle of Man: +44 (0)1624 684 444**
Do you have a complaint?
At the heart of first-class service is the person who matters most: you. That's why we really value your feedback. By letting us know when you are not happy with our service you can give us the opportunity to put matters right for you and improve our service for everyone.
How to make a complaint
If you wish to complain, please visit your local branch or Barclays International Banking Centre or contact your Relationship Manager. Alternatively, you can contact us via our telephone or online banking service, our website or directly in writing at the address below.
For Isle of Man Accounts:
Barclays Bank PLC, PO Box 9, Barclays House, Douglas, Isle of Man, IM99 1AJ
For Guernsey Accounts:
Barclays Bank PLC, 6-8 High Street, St Peter Port, Guernsey, GY1 3BE
For Jersey Accounts:
Barclays Bank PLC, 13 Library Place, St Helier, Jersey, JE4 8NE
Telephone: +44 (0)1624 684 444
Information you need to provide
To help us investigate and resolve your complaint as quickly as possible, please provide the following information:
- your name and address
- your account details
- your policy number or other details
- a clear description of your concern or complaint
- details of what you would like us to do to resolve the complaint
- copies of any relevant documents/information
- a daytime telephone number or email address where we can contact you
- any times you would prefer us to contact you
How we will handle your compliant
We will try to resolve your complaint as quickly as possible. The first step is for us to be clear about the nature of your complaint, and to identify with you what we can do to resolve the issue. The more information you can provide us, the better.
We will confirm who will handle your complaint and give you details of how to contact them. Please note, this may not be the person to whom you originally made your complaint. We will also provide you with a unique reference number.
We will aim to resolve your complaint within four weeks of the date of receipt. However, if we are unable to finalise our investigations within this time frame we will send you a written update after four weeks to let you know when we expect to be able to reply. If we have been unable to complete our investigations within eight weeks, we will write to you to explain why there is a delay.
When we have finished our investigations into your complaint we will be in touch to provide you with a full response to your complaint.
If you are still not satisfied...
We aim to resolve all complaints as quickly as possible and to your complete satisfaction. If, for whatever reason, you are not satisfied with our response the next steps available to you are:
- Accounts based in the UK
- Isle of Man personal accounts
- Isle of Man company accounts
- Guernsey accounts
- Jersey accounts
If your account is based in the UK, you may have the option to refer your complaint to the Financial Ombudsman Service who independently reviews any eligible complaint which we are unable to resolve to your satisfaction. This is a free service.
You have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you must do so within six months of your complaint resolution.
You can contact them in writing at:
Financial Ombudsman Service
If your personal account is based in the Isle of Man, you may have the option to refer your complaint to the IOM Financial Services Ombudsman Scheme to review your complaint.
The Isle of Man Ombudsman Scheme can only be used by private individuals who are clients of Barclays with accounts located in the Isle of Man. Companies are not eligible to use the Scheme.
You can contact them in writing at:
The Financial Services Ombudsman Scheme
Isle of Man Office of Fair Trading
Thie Slieau Whallian
Isle of Man
If you have an Isle of Man company account, you have the option to refer your complaint to the Country Manager in the Isle of Man. You should highlight the aspects with which you remain dissatisfied so that a further independent assessment may be undertaken. Please address your complaint to:
PO Box 213
Isle of Man
For Jersey or Guernsey accounts
If your account is based in Jersey or Guernsey, you may have the option to refer your complaint to the Channel Islands Ombudsman who independently reviews any eligible complaint which we are unable to resolve to your satisfaction. This is a free service.
You can contact the CIFO in writing at:
Channel Islands Financial Ombudsman (CIFO)
P O Box 114
Jersey, Channel Islands
Local telephone: 01534 748610
Local telephone: 01481 722218
Telephone: +44 (0)1534 748610
If you are out of scope for the Channel Islands Financial Ombudsman, you have the option to refer your complaint to the Country Manager of the branch where your account is held. You should highlight the aspects with which you remain dissatisfied so that a further independent assessment may be undertaken. The address of this office can be located at the top of your account statement.
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International Banking is available to you if you have £25,000 (or currency equivalent) to deposit and maintain across your accounts. If you want to open an International Bank Account