Important information regarding our intention to transfer the business of Barclays Private Clients International Limited, Guernsey Branch to Barclays Bank PLC, Guernsey Branch.

Background

Q1. What is happening and why?
Q2. What happens next?

Further information and assistance

Q3. What if I have questions about the Transfer or would like more information?

Accounts or services provided by BPCI, Guernsey Branch

Q4. What does this mean for me?
Q5. Will the Transfer result in any change to my existing products, interest rates or fees that are offered or charged for these products?
Q6. Will my account number change?
Q7. Can I still use my online and/or mobile banking?
Q8. Can I continue to use my account as I do today?
Q9. Can I continue to use my cards and cheque books?
Q10. Will this change how I pay in and withdraw money?
Q11. Will any regular payments into/out of my BPCI, Guernsey Branch accounts, such as Direct Debits or Standing Orders, continue as they do today?
Q12. Will I still receive statements after the Effective Date?
Q13. What happens if I wish to apply for a new account or have recently made an application?
Q14. Will the Guernsey high street branches close?
Q15. Will my Relationship Manager/Private Banker change as part of this process?
Q16. I need to provide some “Know Your Customer” (“KYC”) documentation, as my account is currently blocked. Will the block remain in place after the Transfer?
Q17. You have recently written to me to inform me that my account will be closed unless I provide some requested information. If I don’t provide the information, will you still close my account?

Mortgages, loans and investments

Q18. I have a mortgage and/or loan with BPCI, Guernsey Branch. Do I need to do anything?
Q19. If I have a loan what will happen with any security arrangements including assets outside of the Guernsey?
Q20. How will this affect my fixed term deposit/treasury deposit/notice account?

Depositor Protection

Q21. Will I still be covered under the Guernsey Banking Deposit Compensation Scheme?

Regulatory authorities

Q22. What regulatory authorities will be responsible for the supervision of the Guernsey business?

What to do if you wish to complain

Q23. What happens to any existing complaints?
Q24. Who should I contact if I have a complaint?

Background

Q1. What is happening and why?
Barclays is reorganising its business in Guernsey by transferring the business of BPCI, Guernsey Branch to BBPLC, Guernsey Branch. This means that we are intending to transfer your banking arrangements and any related contracts and services to BBPLC, Guernsey Branch. This is in support of Barclays’ strategy to ensure the efficiency of our operations and reflects the continued importance of the Guernsey business to Barclays.

At the same time, BPCI is proposing to transfer separately the business of its Isle of Man and Jersey branches to the Isle of Man and Jersey Branches of BBPLC through Court-sanctioned Schemes in those locations. If you have accounts with BPCI in the Isle of Man and/or Jersey, we will contact you separately about these.

Q2. What happens next?
We will transfer the business of BPCI, Guernsey Branch to BBPLC, Guernsey Branch, with effect from 00.01am on 1 October 2016 (the “Effective Date”). The Transfer is subject to regulatory and other approvals which may affect the timing of the Effective Date. If the timing changes to a later date we will publicise these on our website at wealth.barclays.com/guernsey-transfer

From the Effective Date, the provider of products and services governed by the Barclays Wealth and Investment Management Terms (the “WIM Terms”) will change to BBPLC, Guernsey Branch.

To the extent that you have an account and/or investment service provided by BPCI, Guernsey Branch that is not governed by the WIM Terms such account and/or investment service will transfer to BBPLC, Guernsey Branch with effect from the Effective Date.

For other products and services such as mortgages and loans, the provider may change to BBPLC, Guernsey Branch either on the Effective Date or at a later date. We will write to you again if this applies to you with further information.

Further information and assistance

Q3. What if I have questions about the Transfer or would like more information?
If you have questions or would like more information, please speak with your usual contact or use the details below. We will be happy to help.

  • Call us:
    - International Banking and local Guernsey resident clients, please call +800 800 88885 or +44 (0) 1624 684444.1
    - Private Bank clients, please call 0800 2794726 from the UK or +44 (0)1624 684020 from outside the UK.2
    - Non-personal clients (corporate, fiduciary, etc), please call +44 (0) 1481 705600.³
  • Write to us at Guernsey Transfer, Barclays, Le Marchant House, Le Truchot, St Peter Port, Guernsey, GY1 3BE. Visit our branch at 6-8 High Street, St Peter Port, Guernsey, GY1 3BE. Branch opening hours are 8.30am to 4.30am, Monday to Friday, except Wednesdays 9.30am to 4.30pm and Saturdays 9.30am to 12.30pm.
  • Visit our website at wealth.barclays.com/guernsey-transfer

Accounts or services provided by BPCI, Guernsey branch and Notice of Transfer

Q4. What does this mean for me?
The Transfer will result in a change of the Barclays legal entity that owns and/or administers products and services from BPCI, Guernsey Branch to BBPLC, Guernsey Branch.

This is simply a reorganisation within the Barclays Group and there will be no practical changes to how you use your existing products and services.

Q5. Will the Transfer result in any change to my existing products, interest rates or fees that are offered or charged for these products?
No. There will be no changes to the products and services you currently receive as a result of the Transfer. The deposit and lending interest rates, tariffs and charges applicable to any service immediately before the Transfer will remain the same immediately after the Transfer. However, in line with standard business practice, we may make changes to interest rates, tariffs and charges before and after the Transfer. These will be communicated in the usual way.

Q6. Will my account number change?
No. There will be no change to your account numbers and sort codes as a result of the Transfer. Any signing instructions, indemnities, powers of attorney or consent will, where possible, be treated as if given to or held by BBPLC Guernsey Branch after the Transfer.

Q7. Can I still use my online and/or mobile banking?
Yes, you will still be able to use your online and/or mobile banking services as usual following the Transfer. There will be no change to the online access you already have. We may make improvements to our online and mobile banking services before or after the Transfer.

Q8. Can I continue to use my account as I do today?
Yes. After the Transfer, your account will continue to operate in the same way it does now. If BBPLC, Guernsey Branch needs to make any changes to your terms and conditions and/or the way you operate your account they will contact you and make sure these are clearly explained to you before anything is changed.

Q9. Can I continue to use my cards and cheque books?
Yes. Cards and cheque books do not need to be reissued and any existing cards and cheque books will remain valid. Your card will continue to work in exactly the same way and it will be business as usual.

Q10. Will this change how I pay in and withdraw money?
No. Your account will operate in the same way as it does today.

Q11. Will any regular payments into/out of my BPCI, Guernsey Branch accounts, such as Direct Debits or Standing Orders, continue as they do today?
Yes. Payments will continue as normal. Some references may change to show the recipient or payer as Barclays Bank PLC, but this won’t affect the actual transfer of the money. The standard Direct Debit Guarantee will continue to apply as it does today.

Q12. Will I still receive statements after the Effective Date?
Yes. You will continue to receive your statements as you do currently. The only difference is that following the Transfer your statements will be sent to you by BBPLC, Guernsey Branch rather than BPCI, Guernsey Branch.

Q13. What happens if I wish to apply for a new account or have recently made an application?
You can apply for a new account as usual by contacting us on the numbers provided, or if applicable by contacting your Relationship Manager. You can also apply online via wealth.barclays.com.

If you have recently made an application to BPCI, Guernsey Branch, your application will continue to be processed by BPCI, Guernsey Branch and any new account(s) opened will transfer to BBPLC, Guernsey Branch, from the Effective Date. If your application has not been completed before the Effective Date, we’ll transfer it to be considered by BBPLC, Guernsey Branch for a new BBPLC Guernsey Branch account, unless we hear from you otherwise.

Q14. Will the Guernsey high street branch close?
No. Barclays will continue to have a presence on the high street in Guernsey.

Q15. Will my Relationship Manager/Private Banker change as part of this process?
No. If you have a Relationship Manager/Private Banker, there will be no direct change as a result of the Transfer.

Q16. I need to provide some “Know Your Customer” (“KYC”) documentation, as my account is currently blocked. Will the block remain in place after the Transfer?
Yes. Your account block will be transferred to BBPLC, Guernsey Branch. Once we receive the requested KYC documentation, the account block will be removed.

Q17. You have recently written to me to inform me that my account will be closed unless I provide some requested information. If I don’t provide the information, will you still close my account?
Yes. If you do not provide the requested information we will still close your account.

Mortgages, loans and investments

Q18. I have a mortgage and/or loan with BPCI, Guernsey Branch. Do I need to do anything?
Your mortgage and/or loan account number will remain the same and you should continue making any regular payments as normal.

After the Transfer BBPLC, Guernsey Branch will be responsible for administering your loan or mortgage and will have the benefit of any rights in respect of your loan or mortgage.

Q19. If I have a loan what will happen with any security arrangements including assets outside of Guernsey?
It is intended that all loans and security arrangements will transfer from BPCI, Guernsey Branch to BBPLC, Guernsey Branch. Your loan terms and conditions will remain the same.

In exceptional circumstances, if you are required to sign additional legal documents to enable the transfer of your security arrangements, we will contact you before or following the Effective Date, and we will make these changes as easy for you as we can.

Q20. How will this affect my fixed term deposit/treasury deposit/notice account?
Upon and after the Effective Date all products will continue to be provided on the same terms as previously. Any fixed term period provided in respect of the product will not be affected by the Transfer and will continue to accrue as it did prior to the Transfer. Any instructions provided to BPCI, Guernsey Branch, regarding the operation of the deposit/account will be undertaken by BBPLC, Guernsey Branch, upon or following the Effective Date until further notice.

The Transfer will not affect any notice periods or any instructions provided to BPCI, Guernsey Branch, which become effective on or after the Effective Date and will be processed by BBPLC, Guernsey Branch as if it had been the original recipient of the instruction.

Depositor Protection

Q21. Will I still be covered under the Guernsey Banking Deposit Compensation Scheme?
The Transfer will not affect your entitlement to claim compensation under the Guernsey Banking Deposit Compensation Scheme.

Regulatory authorities

Q22. What regulatory authorities will be responsible for the supervision of the Guernsey business?
After the Transfer, the relevant activities carried out by BBPLC, Guernsey Branch will continue to be regulated by the GFSC. In terms of lead regulatory authority Barclays Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority for its activities in the UK.

What to do if you wish to complain

Q23. What happens to any existing complaints?
Any existing complaints classed as open or unresolved on the Effective Date relating to a transferring account or any other part of the business to be transferred, will transfer and be dealt with by BBPLC, Guernsey Branch after the Effective Date.

Any existing complaints against BPCI, Guernsey Branch which have been referred to the Channel Islands Financial Ombudsman (“CIFO”) and not resolved, will continue to be reviewed by the CIFO. Any adjudication from the CIFO after the Effective Date will be settled by BBPLC, Guernsey Branch.

Q24. Who should I contact if I have a complaint?
If you wish to make a complaint you can contact us via your usual contact, our telephone or online banking service, our website or directly in writing at the following address: Barclays Client Relations, PO Box 213, Eagle Court, Circular Road, Douglas, Isle of Man, IM99 1RH. We aim to resolve all complaints as quickly as possible and to your complete satisfaction.

If you are not satisfied with our final response, you have the option to refer your complaint to the CIFO who will independently review any eligible complaint. After the Transfer, if you hold an account in Guernsey you will continue to have the option of referring your complaint to the CIFO at the appropriate time. This is a free service. You can contact the CIFO in writing at: Channel Islands Financial Ombudsman, PO Box 114, Jersey, Channel Islands, JE4 9QG. Or you can use the telephone numbers detailed below: