Important information regarding the proposed transfer of business from Barclays Private Clients International Limited, Isle of Man Branch to Barclays Bank PLC, Isle of Man Branch.

Background

Q1. What is happening and why?
Q2. What happens next?

Further information and assistance

Q3. What if I have questions about the Scheme or would like more information?

How to ensure your views are considered

Q4. What if I believe I will be adversely affected by the Scheme?

Accounts or services provided by BPCI, ISLE OF MAN BRANCH

Q5. What does this mean for me?
Q6. Will the Transfer result in any change to my existing products, interest rates or fees that are offered or charged for these products?
Q7. Will my account number change?
Q8. Can I still use my online and/or mobile banking?
Q9. Can I continue to use my account as I do today?
Q10. Can I continue to use my cards and cheque books?
Q11. Will this change how I pay in and withdraw money?
Q12. Will any regular payments into/out of my BPCI, Isle of Man Branch accounts, such as Direct Debits or Standing Orders, continue as they do today?
Q13. Will I still receive statements after the Effective Date?
Q14. What happens if I wish to apply for a new account or have recently made an application?
Q15. Will the Isle of Man high street branches close?
Q16. Will my Relationship Manager/Private Banker change as part of this process?
Q17. I need to provide some “Know Your Customer” (“KYC”) documentation, as my account is currently blocked. Will the block remain in place after the Transfer?
Q18. You have recently written to me to inform me that my account will be closed unless I provide some requested information. If I don’t provide the information, will you still close my account?

Mortgages, loans and investments

Q19. I have a mortgage and/or loan with BPCI, Isle of Man Branch. Do I need to do anything?
Q20. If I have a loan what will happen with any security arrangements including assets outside of the Isle of Man?
Q21. I have derivatives with BPCI, Isle of Man Branch. Do I need to do anything?

Depositor Protection

Q22. Will I still be covered under the Isle of Man Depositors’ Compensation Scheme?

Regulatory authorities

Q23. What regulatory authorities will be responsible for the supervision of the Isle of Man business?

What to do if you wish to complain

Q24. What happens to any existing complaints?
Q25. Who should I contact if I have a complaint?

Background

Q1. What is happening and why?
Barclays is proposing to reorganise its business in the Isle of Man by transferring the business of BPCI, Isle of Man Branch to BBPLC, Isle of Man Branch. This means that we are proposing to transfer your account and any related contracts and services to BBPLC, Isle of Man Branch. This is in support of Barclays' strategy to ensure the efficiency of our operations and reflects the continued importance of the Isle of Man business to Barclays.

To do this we are seeking approval from the High Court of Justice of the Isle of Man (the "Court") under a process known as a Scheme. The Transfer will be implemented through the Scheme pursuant to Section 3A of and Schedule 1A to the Financial Services Act 2008 of the Isle of Man.

In order to implement the Scheme, we must obtain approval from the Court, and the Isle of Man Financial Services Authority must consent to the Scheme. The Court will only approve the Scheme if it is satisfied that all of the legal requirements have been met and that in all circumstances of the case, it is appropriate to sanction the Scheme.

At the same time, BPCI is proposing to transfer separately the business of its Jersey and Guernsey branches to the Jersey and Guernsey Branches of BBPLC.

Q2. What happens next?
We have applied to the Court for approval of the Scheme. If the Court approves the Scheme, we will transfer the business of BPCI, Isle of Man Branch to BBPLC, Isle of Man Branch, with effect from 00.01am on 1 October 2016.

The Court hearing is due to take place at 10.00am on 17 August 2016 at the High Court of Justice of the Isle of Man, Deemsters Walk, Bucks Road, Douglas, Isle of Man. If there are any changes to the times or dates above, we will publicise these on our website at wealth.barclays.com/iom-transfer.

Further information and assistance

Q3. What if I have questions about the Scheme or would like more information?
If you have questions or would like more information about the scheme you can:

  • Call us:
    - International Banking and local Isle of Man clients, please call +800 800 88885 or +44 (0) 1624 684444.1
    - Private Bank clients, please call 0800 2794726 from the UK or +44 (0)1624 684020 from outside the UK.2
    - Private Clients, please call 0800 2794735 from the UK or +44 (0)1624 684490 from outside the UK.3
    - Corporate and Intermediary clients, please call +44 (0) 1534 812000.4
  • Write to us at IOM Transfer Proposal, Barclays, Barclays House, Victoria Street, Douglas, Isle of Man, IM1 2LE.
  • Visit one of our branches:
    - Barclays House, Victoria Street, Douglas, Isle of Man, IM1 2LE. Branch opening hours are 9.15am to 4.30pm, Monday to Friday, except Wednesdays 10.00am to 4.30pm and Saturdays 9.30am to 12.00pm.
    - 1 Market Square, Castletown, Isle of Man, IM9 1LQBranch opening hours are 9.30am to 4.30pm, Monday to Friday, except Wednesdays 10.00am to 4.30pm.
    - 52 Parliament Street, Ramsey, Isle of Man, IM8 1ANBranch opening hours are 9.30am to 4.30pm, Monday to Friday, except Wednesdays 10.00am to 4.30pm.
  • Visit our website for further information at wealth.barclays.com/iom-transfer.

A full copy of the Scheme document, the Independent Auditor’s Report and the application to the Court to approve the Scheme are available free of charge. For a copy, please contact us using the details above. You can also view a sample of our letters sent to our personal and direct corporate clients.

How to ensure your views are considered

Q4. What if I believe I will be adversely affected by the Scheme?
If you believe that you will be adversely affected by the Scheme you have the right to object and have your objection considered by the Court. You can either appear at the Court hearing in person or be represented by a lawyer (at your own cost). If you would like to appear at the hearing, please register your intention by writing to us as soon as possible, to reach us by 10 August 2016 at:

  • IOM Transfer Proposal, Barclays, Barclays House, Victoria Street, Douglas, Isle of Man, IM1 2LE.

Your letter should state your objection and why you believe that you will be adversely affected by the Scheme and be marked “Transfer Objection - ATTEND HEARING”

If you do not want to appear at the Court you can write to us with your reasons for objecting and why you believe that you will be adversely affected. Your objection and how it has been handled will be drawn to the attention of the Court. Your letter should be marked as “Transfer Objection - NOT ATTENDING HEARING”

Accounts or services provided by BPCI, Isle Of Man branch

Q5. What does this mean for me?
If approved by the Court, the Transfer will result in a change of the Barclays legal entity that provides products and services from BPCI, Isle of Man Branch to BBPLC, Isle of Man Branch. This is simply a reorganisation within the Barclays Group and there will be no practical changes to existing arrangements with you or how Barclays provides these products and services to you as a result of the Transfer.

Q6. Will the Transfer result in any change to my existing products, interest rates or fees that are offered or charged for these products?
No. There will be no changes to the products and services you currently receive as a result of the Transfer. The deposit and lending interest rates, tariffs and charges applicable to your service immediately before the Transfer will remain the same immediately following the Transfer. However, in line with standard business practice, we may make changes to interest rates, tariffs and charges before and after the Transfer. These will be communicated in the usual way.

Q7. Will my account number change?
No. There will be no change to your account numbers and sort codes as a result of the Transfer. Any signing instructions, indemnities, powers of attorney or consent will continue as normal and will be treated as if given to or held by BBPLC, Isle of Man Branch after the Transfer.

Q8. Can I still use my online and/or mobile banking?
Yes, you will still be able to use your online and/or mobile banking services as usual following the Transfer. We may make improvements to our online and mobile banking services before or after the Transfer.

Q9. Can I continue to use my account as I do today?
Yes. After the Transfer, your account will continue to operate in the same way it does now. If BBPLC, Isle of Man Branch needs to make any changes to your terms and conditions and/or the way you operate your account they will contact you and make sure these are clearly explained to you before anything is changed.

Q10. Can I continue to use my cards and cheque books?
Yes. Cards and cheque books do not need to be reissued and any existing cards and cheque books will remain valid. Your card will continue to work in exactly the same way and it will be business as usual.

Q11. Will this change how I pay in and withdraw money?
No. Your account will operate in the same way as it does today.

Q12. Will any regular payments into/out of my BPCI, Isle of Man Branch accounts, such as Direct Debits or Standing Orders, continue as they do today?
Yes. Payments will continue as normal. Some references may change to show the recipient or payer as Barclays Bank PLC, but this won’t affect the actual transfer of the money. The standard Direct Debit Guarantee will continue to apply as it does today.

Q13. Will I still receive statements after the Effective Date?
Yes. You will continue to receive your statements as you do currently.

Q14. What happens if I wish to apply for a new account or have recently made an application?
You can apply for a new account as usual by contacting us on the numbers provided, or if applicable by contacting your Relationship Manager or Private Banker. You can also apply online via wealth.barclays.com.

If you have recently made an application to BPCI, Isle of Man Branch, your application will continue to be processed by BPCI, Isle of Man Branch. If the Scheme is approved, your new account and any related contracts and services will transfer to BBPLC, Isle of Man Branch.

Q15. Will the Isle of Man high street branches close?
No. The existing High Street branches in the Isle of Man will be transferred to BBPLC, Isle of Man Branch and will continue to be open as usual.

Q16. Will my Relationship Manager/Private Banker change as part of this process?
No. If you have a Relationship Manager/Private Banker, there will be no direct change as a result of the Transfer.

Q17. I need to provide some “Know Your Customer” (“KYC”) documentation, as my account is currently blocked. Will the block remain in place after the Transfer?
Yes. Your account block will be transferred to BBPLC, Isle of Man Branch. Once we receive the requested KYC documentation, the account block will be removed.

Q18. You have recently written to me to inform me that my account will be closed unless I provide some requested information. If I don’t provide the information, will you still close my account?
Yes. If you do not provide the requested information we will still close your account.

Mortgages, loans and investments

Q19. I have a mortgage and/or loan with BPCI, Isle of Man Branch. Do I need to do anything?
Your mortgage and/or loan account number will remain the same and you should continue making any regular payments as normal.

After the Transfer BBPLC, Isle of Man Branch will be responsible for administering your loan or mortgage and will take over any rights under your loan or mortgage, including the right to change interest rates.

Q20. If I have a loan what will happen with any security arrangements including assets outside of Isle of Man?
It is intended that all loans and security arrangements will transfer from BPCI, Isle of Man Branch to BBPLC, Isle of Man Branch. Your loan terms and conditions will remain the same.

In exceptional circumstances, if you are required to sign additional legal documents to enable the transfer of your security, we will contact you before or shortly after the Effective Date, and we will make these changes as easy for you as we can.

Q21. I have derivatives with BPCI, Isle of Man Branch. Do I need to do anything?
If you trade certain sophisticated types of investment with us, such as derivatives, we may ask you to sign additional documentation after the Transfer to BBPLC, Isle of Man Branch. We will write to you separately if this applies to you.

Depositor Protection

Q22. Will I still be covered under the Isle of Man Depositors’ Compensation Scheme?
The Transfer will not affect your entitlement to claim compensation under the Isle of Man Depositors’ Compensation Scheme in the unlikely event that BBPLC failed.

Regulatory authorities

Q23. What regulatory authorities will be responsible for the supervision of the Isle of Man business?
BPCI, Isle of Man Branch and BBPLC, Isle of Man Branch are licensed and regulated by the Isle of Man Financial Services Authority. After the Transfer BBPLC, Isle of Man Branch will continue to be licensed and regulated by the Isle of Man Financial Services Authority.

In terms of lead regulatory authority BBPLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority for its activities in the UK.

What to do if you wish to complain

Q24. What happens to any existing complaints?
Any existing complaints classed as open or unresolved on the Effective Date against BPCI relating to a transferring account or any other part of the Transferring Business will transfer and be dealt with by BBPLC, Isle of Man Branch after the Effective Date.

Any existing complaints against BPCI that have been referred to the Isle of Man Financial Services Ombudsman Scheme and have not been determined by the Ombudsman will continue to be reviewed by the Ombudsman and any adjudications from the Ombudsman will be settled by BBPLC, Isle of Man Branch.

Q25. Who should I contact if I have a complaint?
If you wish to make a complaint you can contact us via your relationship manager, our telephone or online banking service, our website or directly in writing at the following address: Barclays Client Relations, PO Box 213, Eagle Court Circular Road, Douglas, Isle of Man, IM99 1RH. We aim to resolve all complaints as quickly as possible and to your complete satisfaction.

If you are not satisfied with our final response, you have the option to refer your complaint to the Isle of Man Financial Services Ombudsman Scheme who will independently review any eligible complaint. After the proposed Transfer to BBPLC, Isle of Man Branch any client who has accounts held in the Isle of Man will continue to have the option of referring eligible complaints to the Isle of Man Financial Services Ombudsman Scheme at the appropriate time. This is a free service. You can contact the Isle of Man Financial Services Ombudsman in writing at: Government Buildings, Lord Street, Douglas, Isle of Man IM1 1LE. Alternatively, please use the details below: