Barclays takes every step to ensure the security of our systems and the details stored on them.

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We are aware that fraudsters are operating on the internet, with many scams targeting financial services organizations and their clients. We use the latest technology to ensure that our online dealing service is a safe and secure environment. Here is what we do:

You have the facility to send us secure emails via contact us. As these emails are sent from our website they are covered by enhanced security which helps to protect your personal details and information.

Barclays recommends that visitors to our site secure their financial details by following the below security advice and by being aware of the below common on-line scams.

Your PC Security

  • Anti-virus protection
  • Updates and patches
  • Personal firewall
  • Downloads (including Spyware)
  • Email attachments

Anti-virus protection

Anti-virus protection is software that can scan your incoming and outgoing mail to detect and if required destroy any known viruses. It can also scan your computer and destroy any viruses if detected. If you use anti-virus software, ensure that you regularly update the software to keep it as up to date as possible.

If your anti-virus software has a virus scanner option, it is recommended that you scan your computer regularly - at least once a month. Anti-virus software is available from many different manufacturers, with the main providers being Norton (from Symantec), McAfee and Zone Alarm. See the manufacturers' websites for further details.

Updates and patches

Software patches work to close a hole or weakness in your computer's software. Keep your operating system (e.g. Windows 7 or Apple OSX) and your web browser (e.g. Internet Explorer or Firefox) up to date by regularly checking the manufacturers' websites.

For Windows and Internet Explorer updates go to: http://windowsupdate.microsoft.com
For Macs go to: http://www.apple.com/uk/support

Personal firewall

Personal firewall software works in the background on your computer and prevents any unauthorised access to your computer while you use the Internet. As with anti-virus software, ensure that you regularly update the software. It is recommended that your Firewall is set up to work both inbound and outbound, so that you control not only what you allow into your PC, but also what leaves it.

Personal firewall software will not protect your computer from any viruses so it should run alongside anti-virus software. Personal firewall software is also built into Window XP, although it may need to be activated.

Downloads (including Spyware)

There are many Internet frauds that rely on people downloading software to their computer often without their knowledge or consent. These programs can include Spyware, Trojan software and Premium diallers. Do not download any software onto your computer unless it is from a trusted source or site.

Some pop-ups will not close unless you click 'yes'. These will download a malicious program onto your computer. Be vigilant when downloading other software off the internet such as MP3s as malicious software is often 'hidden' amongst legitimate software.

Spyware

Spyware is a program that will secretly gather information about you as you use your computer. It is commonly downloaded without the knowledge or consent of the user. It can slow down your computer, alter your homepage, produce lots of adverts or links to websites and even include keystroke loggers to record details such as passwords and user names. There is free software available, for example Spybot, that claim to be able to remove Spyware from your computer. See the manufacturers' websites for further details.

Trojan program

Trojan programs are hidden programs, again commonly downloaded without the knowledge or consent of the user, that can give control of your computer to a hacker or gather information about you as you use your computer.

They can record your key strokes with the aim of capturing your online user IDs, passwords and other sensitive details. The captured details can then be passed on to the hacker. They can also access or delete files stored on your computer and even view what is on your screen.

If you are using anti-virus software, this should detect and destroy any Trojan program on your computer. There are a number of specialist software programs that claim to detect and remove Trojans. See the manufacturer websites for further details.

Premium diallers

There is currently an internet scam affecting dial-up internet users which changes the way your computer connects to the internet, resulting in a very large phone bill. The scam works in the same way as Spyware or Trojan programs in being a program which is downloaded without the users consent or knowledge.

The program is a premium rate dialler, that replaced your chosen internet dialler. Then every time you access the internet after that point you will be charged at a premium rate. The dialler may also access the internet when you are using the computer but not online if you leave your computer connected to a phone line.
If you are a Broadband user this will not affect you, as long as you have disconnected the internal dial-up modem from your phone socket and don't use this modem to make fax or voice calls. If you have any suspicions contact your telephone services supplier.

Email attachments

Be vigilant of attachments sent to you via email, especially if you do not recognise the sender. Emails are a common way to spread viruses, if you are at all suspicious, do not open the email and delete it immediately.

Common Online Scams

Phishing

Phishing is where fraudsters pretend to be a financial institution such as Barclays Bank in order to persuade you to enter your security details into a bogus website. Their aim is to obtain your security details and remove money from your accounts and their emails and websites are often very convincing.

We will never send you an unsolicited email asking for personal security information. We take email security very seriously but if you are at all concerned about receiving emails please choose not to use emails for sending us queries or receiving information from us such as Equity Research grade changes and Order Service updates. You will be offered the opportunity to either unsubscribe from any emails sent by us or you can choose ‘do not send’ when placing orders using our Order Service.

Please be on your guard against emails that request any of your security details. If you receive a suspicious email, please contact us. Please note that you will receive an email from us should you select ‘Forgotten your password’ online. The email will have a unique link to a secure page where you will need to confirm characters from your memorable word and then be able to change your password online.

Barclays Nigeria Job Offer email scam

This scam involves someone offering, via an email or website, an opportunity to gain employment within Nigeria at "THE NEW BARCLAYS NIGERIA BANK PLC" office. In this scam you are asked to provide various personal details although ultimately you will be accepted for the role. The scam also requires that, before your employment can start, you must pay an advanced fee in lieu of your starting date. Please note that Barclays is in no way associated with THE NEW BARCLAYS NIGERIA BANK PLC nor with this scam and the offer of employment which it promises. Moreover, Barclays' office in Nigeria is in Lagos only. Accordingly, please ignore any request which conforms with this scam and please delete the email.

Additional income email scam

A current scam involves someone offering, via an email or website, to pay funds into your bank account on the understanding you then transfer them overseas. In return, you supposedly get a commission. Many of these scams involve the proceeds of fraud. Ignore the request and delete the email.

Lottery Prize email

This scam involves being contacted to advise you that you have won a substantial amount of money. You will be asked to send bank details and other personal information. These scenarios are not genuine and your personal information may be used in other types of fraud.

Other common methods

Common methods frequently used to obtain identifying information include:

  • Pretext Calling: Contacting an institution posing as its customer or someone authorized to act on the customer's behalf (e.g., spouse, son/daughter, executive assistant, account manager) and, through deceit, convincing the employee of the institution to release the customer's identifying information.
  • Skimming: Using an electronic storage device to capture credit or debit card numbers.
  • Computer Intrusion: Hacking or otherwise gaining access to the computer system of an individual, financial institution or other business entity to steal sensitive customer information.
  • Bribery: Criminal payments to persons with authorized access to entice them to divulge personal information.
  • Abusing Authorized Access: Misuse of technology access to obtain privileged information such as credit reports.
  • Theft: Stealing of wallets, mail, trash, documents, etc. for the purposes of exploiting a person's identity.
  • Change of Address: An unauthorized request made to reroute credit offerings, checks, tax information, etc. for personal gain.

If you are a victim of identity theft

You should immediately do the following:

  • Contact a credit bureau: You should contact Equifax, Experian or TransUnion to add a fraud alert to your credit report. Once your fraud alert is confirmed at one agency, the other two agencies will be notified. You are entitled to receive a free credit report from all three national credit agencies to assist in determining the extent of the fraud.
  • File a police report: You must contact the police and provide the facts regarding your identity theft. You may need this credit report to substantiate future claims to creditors, insurance companies, etc.
  • Contact the Federal Trade Commission: You should file a complaint with the FTC. The FTC maintains an identity theft complaint database and assists people who are victims of identity theft.

Important Credit Bureau Information
Equifax
P.O. Box 740241 Atlanta, GA 30374-0241
www.equifax.com
Order Credit Report: 1-800-685-1111
Report Fraud: 1-800-525-6285
Experian
P.O. Box 9532 Allen, TX 75013
www.experian.com
Order Credit Report or Report Fraud: 1-888-EXPERIA(N) (1-888-397-3742)

Trans Union
Fraud Victim Assistance Department
P.O. Box 6790 Fullerton, CA 92834-6790
www.transunion.com
Order Credit Report: 1-800-916-8800
Report Fraud: 1-800-680-7289
Additional resources
Identity Theft Clearing House
Federal Trade Commission
600 Pennsylvania Avenue, NW Washington, DC 20580
http://consumer.gov/ncpw/category/identity-theft-privacy/
1-877-ID-THEFT (1-888-438-4338)